Customer Care Assistant Jobs in Hong Kong, Latest Customer Care Assistant Jobs in Hong Kong

Do you enjoy solving problems and have experience thinking and acting at a speed? Are you driven by the idea of providing a smooth and memorable customer experience?You probably know how this story goesA customer calls. Her name is Alison, she is calling from New York about an issue with her MATCHESFASHION order. In her previous experience with other brands these phone calls are time-consuming and unhelpful so she is already preparing herself for an irritating conversation. Except that Customer

Do you enjoy solving problems and have experience thinking and acting at a speed? Are you driven by the idea of providing a smooth and memorable customer experience?You probably know how this story goesA customer calls. Her name is Alison, she is calling from New York about an issue with her MATCHESFASHION order. In her previous experience with other brands these phone calls are time-consuming and unhelpful so she is already preparing herself for an irritating conversation. Except that Customer

Do you enjoy solving problems and have experience thinking and acting at a speed? Are you driven by the idea of providing a smooth and memorable customer experience?You probably know how this story goesA customer calls. Her name is Alison, she is calling from New York about an issue with her MATCHESFASHION order. In her previous experience with other brands these phone calls are time-consuming and unhelpful so she is already preparing herself for an irritating conversation. Except that Customer

- Establish and maintain high level of customer satisfaction and good relationship with customers by providing excellent customer service and after-sales service including contract renewal - Respond to customer hotlines enquires, web enquiries and complaints - Reporting and analysis for the business - Conduct regular customer satisfaction research and consolidate customer feedback report for improvement - Administrative and sales support to the Customer Care and Sales team - Assist in ad ho

- Create renewal contract price quotation and official proposals based on customer’s requirement- Appropriate follow up action with customer, by email and phone calls- To follow up ad-hoc customer enquiry assigned by team head- Tracking and analyzing vendors cost, optimize and ensure best practice cost control- Develop vendor relationship and organize meetings to review cases (maintenance, price adjustment, etc.)Requirements- University graduate in any discipline- 1-2 years or above related expe