Account Management Executive (Sales)
The Chope Group Pte Ltd, Hong Kong
Job Description
Company Introduction:
Chope is dining made easy. As the leading dining platform in Asia, we connect diners to restaurants for memorable experiences, more often.
Having seated more than 100 million diners, Chope understands what gets people excited about dining out, and how best to maximise business for over 13,000 restaurant partners. With Chope, diners can discover restaurants, make bookings, save with deals, and order pick-up and delivery on the app. Chope’s demand generating diner platform is seamlessly incorporated with a suite of integrated restaurant solutions that encompass reservation, call, queue, and table management.
Founded in 2011 and currently in seven cities (Singapore, Hong Kong, Bangkok, Phuket, Shanghai, Bali, and Jakarta), Chope has grown consistently over the past 10 years. We are inviting motivated and enthusiastic candidates to join our team at a very exciting stage in our growth journey. You will be part of a team that leads the way in developing technology for the benefit of the whole restaurant ecosystem, including diners like yourself!
At a glance
Account Management Executive at Chope are one of the pillars of stability for our business. Since this is a new team, you will report directly to the sales managers, and will be responsible for handling all after-sales matters.
About the role
The role of the Account Management Executive is to assist in the onboarding of new clients contractual amp; marketing tasks related to account management. In short, end to end servicing of our restaurant partners to not just provide value, but also generate revenue by looking to up sell products/services, form deeper, meaningful networks, and have the client renew in a timely manner.
- Manage and cultivate strong client relationships by monitoring performance metrics, arranging regular check-ins, and suggesting marketing and promotional support to help clients maximise the utility that Chope provides as a platform
- Diligently follow up on any pending payments from the client
- Consult and up sell additional products and/or services to restaurant decision makers
- Collate press materials to ensure that a restaurant’s info is updated on Chope
- Work closely with the Operations team to facilitate successful product adoption or refresher course on product usage for the restaurant staff
- Constantly relay and generate feedback regarding potential product improvements, and strategic marketing initiatives for new and existing restaurant partners to our respective team leads
Requirements
- 2-3 years of relevant work experience within a similar industry
- Great interpersonal and communication skills in English and Cantonese due to the customer base
- Able to build positive, lasting relationships with clients
- Able to be productive and efficient with minimal, or no supervision (because we work fast, and want to grow fast)
- Analytical, detail-oriented, and conscientious
While not required, the following skills/experience will be favourably considered
- Prior B2B accounts management experience, preferably with products and services sold to restaurants and hotels
- Prior B2B sales experience, preferably in SaaS or marketing services
Benefits
- Hands-on action: Sink your teeth into opportunities that’ll deliver both impact and meaning to the Chope customer experience.
- Autonomy amp; ownership: Show up, work it, and strut your stuff! Take on challenges, hone new skills, and adopt a test-and-learn mindset.
- Open amp; collaborative culture: Build networks and expertise across functions and markets, with insightful pow-wows and valuable feedback.
- Flexible work: Make work revolve around life, not the other way round. Boost efficiency with flexible arrangements that support your well-being and needs
We regret to inform that only shortlisted candidates will be contacted