Lifestyle Concierge - Travel Specialist - Hong Kong
Ten Group, Hong Kong
Job Description
Are you...
- A travel consultant who loves working in the travel industry?
- The person your friends always turn to for suggestions on their holiday destinations?
- Always ‘in the know’ about all the new hotel openings about town and best places to go on holiday to?
- Someone who thrives in a fast paced and fun working environment?
Ten is looking for passionate, motivated and resourceful individuals to join our APAC team. As a Travel Specialist, your primary role is to fulfill leisure travel requests on behalf of our members, including scheduled, no frills and chartered flight only requests from our global membership network, with a high volume of first and business class requests. Your exceptional customer service skills, commercial judgement, skillful use of the our job management system and GDS booking technology (preferably Amadeus), and passion for travel will deliver superb member satisfaction and repeat usage of Ten concierge for travel and other services offered by the business.
Who We Are
At Ten our goal is simple, to become the most trusted service business in the world.
We are already the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. Will you help take us there?
Requirements
The ideal candidate will have:
- Demonstrated experience in a dedicated flight sales role in a travel agency, tour operator or concierge business
- Hands-on experience in one or more GDS systems, ideally Amadeus, including complex multi-sector and round the world routing departing from all major global hubs
- A knowledge of and enthusiasm for a wide range of leisure and city destinations and types of travel.
- Proven success in putting together luxury holidays for affluent clients
- Superb attention to detail especially when working under pressure
- Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
- The ability to multitask and handle several projects at the same time
- High adaptability to a dynamic changing environment
- Self-motivation, committed and possess initiative amp; drive in the job
- Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times
- English/Mandarin/Cantonese written and spoken
- Attention to detail and able to work independently
- Strong team player with good interpersonal and communication skill
This position is a 40-hour work week on dayshifts, Monday to Sunday, including Public Holiday.
Please note: We consider the candidates who has right to work in Hong Kong.
Benefits
Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.
One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.
Ten works with a small Preferred Suppliers List currently, focused on specialists in each location. Please note we a