Account Manager - Health Insurance (Fully Remote)
CoverGo, Hong Kong

Top 3 Reasons To Join Us

• Stock Options

• 100% Remote

• Insurtech industry leader worldwide

About Us

At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.

• We are a leading global no-code insurance platform for health, life, and Pamp;C;
• We’re the winner of the Insurtech of the Year in all of Asia and other awards globally;
• We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more;
• We're an international, diverse team of over 120 people with 34 nationalities and team members working remotely from all over the world;
• We are fully funded and backed by reputable VC funds and strategic institutional investors;
• We have offices in the US, Singapore, Hong Kong, UAE and Vietnam;
• We’ve grown our annualized revenue by over 30x since January 2021;
• We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world.

What You Will Do:

• Account Management: Serve as the primary point of contact for our customers, building and nurturing strong relationships. Understand their business objectives, challenges, and needs to provide tailored solutions and services.
• Governance and Reporting: Develop and implement best practices for governance and reporting in customer management. Establish metrics, KPIs, and reporting frameworks to track customer performance and provide regular updates to internal stakeholders.
• Commercial Negotiations: Apply a commercial lens to account management, focusing on contract renewals, upselling, and cross-selling opportunities. Collaborate with the sales team to develop negotiation strategies and drive successful commercial outcomes.
• Relationship Building: Cultivate and maintain strong relationships with key stakeholders within customer organizations. Understand their unique needs, challenges, and pain points to position our insurtech solutions effectively.
• Customer Retention: Proactively identify and address potential churn risks. Work closely with customers to mitigate issues, optimize their use of our solutions, and develop strategies to ensure long-term customer satisfaction and retention.
• Research amp; Solutioning: Technical solutions identification as per the business goals amp; requirements expressed by the client, and based on the CoverGo platform features.
• Demo amp; Proof of Concept preparation: Build amp; configure insurance products of clients in the CoverGo platform, and demonstrate such platform capabilities amp; features to clients.
• Presentation: Preparing techno-commercial proposals and assisting the sales team during presentation to the clients.
• Industry and Insurtech Expertise: Stay up-to-date with the latest trends, innovations, and emerging technologies within the insurtech industry. Leverage this knowledge to provide valuable insights to customers and contribute to the continuous improvement of our solutions.
• Any other task as may be assigned

What We Need:

• Bachelor's degree in Business Administration, Insurance, Technology, or a related field.
• Minimum 5 years of experience in account management or a similar role within the insurtech or insurance industry. Proven track record of managing customer portfolios and driving customer success.
• Solid health insurance knowledge is a must.
• Strong understanding of SAAS, insurtech solutions, including digital platforms, automation, data analytics, and emerging technologies
• Demonstrated ability to analyze customer needs, identify revenue growth opportunities, and negotiate successful commercial agreements. Experience in managing pricing, contracts, and license agreements is beneficial.
• Excellent interpersonal and relationship-building skills. Ability to build trust, establish rapport, and collaborate effectively with customers and internal stakeholders.
• Excellent written and verbal communication skills. Ability to articulate complex ideas clearly and concisely. Strong presentation and negotiation skills. English is a must, Cantonese is a plus.
• Strategic mindset, with the ability to think long-term and translate vision into actionable plans.
• A critical thinker, an innovator and has good problem-solving skills
• Results-oriented and data-driven, with a passion for delivering exceptional customer experiences and achieving business objectives.
• Comfortable working in a fast-paced, innovative environment with changing priorities and tight

Job Rewards and Benefits