Customer Care Agent English and Chinese Speaking Fixed-term contract
Go City Holdings Ltd, Hong Kong
Job Description
About us
Go City is transforming the way people see and experience the world’s greatest destinations. We give our customers total flexibility to choose the experiences, tours and activities they want to visit at incredible savings.
Backed by highly successful Private Equity firm Exponent and headquartered in London with a team of over 190 the business is highly profitable with over 3 million+ customers globally. We have ambitious plans to leverage these capabilities to drive the business’ continued growth. With a heavy investment in technology and multiple other teams this year Go City are excited for like-minded, problem-solving individuals to join their transformation and make their mark on our future.
We listen to our customers, our partners and our team, to help improve our business every day. And that’s where you come in! For more information and a sneak at our product take a look at www.gocity.com
About the role
Customer Care Agent English and Chinese Speaking
Full time
6 months Fixed-term Contract
Hong Kong based (fully remote)
Reports to Senior Customer amp; Partner Experience Manager APAC
We're looking for enthusiastic people who love to learn and innovate so we'd love to hear from you if you have/are:
What will you be helping us to do:
- Respond to customer enquiries via English (WhatsApp) and Chinese (WeChat) messaging mobile applications and other social media platforms (e.g. Little Red Book)
- Resolve customer issues within agreed SLAs
- Assist to encourage customer purchase of company’s pass products
- Assist to encourage customer post-usage reviews on social media channels (e.g. Google / Little Red Book)
- Assist to reduce customer refund requests by resolving customer issues diligently
- Detail all customer information and enquiries systematically to help build database for future usage
- Other tasks as delegated by Snr Customer amp; Partner Experience Manager (but within scope of role and responsibilities)
Requirements:
- No prior experience required, fresh graduates are encouraged to apply
- Passionate about travel and prioritizing customer’s satisfaction
- Good team member and excellent communication skills
- Meticulous with an eye for details and troubleshooting
- Proficiency in MS office
- Essential language competencies in English and Chinese (compulsory)
- 5-day work week, with work on one of the weekends required
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- (SLA)
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- Microsoft Office
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We are committed to our stance as an Equal Opportunity Employer in line with inclusivity being one of our 6 core company values. We welcome and encourage applications from all backgrounds and uphold the highest standards in our ways of working, whether at application or promotion stage. All of our Colleagues are responsible for upholding these values and ways of working.