Senior Customer Service Executive - Supervising Exposure
Vita Green Health Product Company Limited, Hong Kong

• Supervise junior hotline service staff in providing professional hotline service to the public and tenants
• Manage a team of CS staff in China
• Plan and administer daily manpower arrangement and provide on-the-job training amp; coaching for service excellence
• Prepare reports and present data analysis summary for service reviewto management levels
• Perform administrative and ad-hoc duties as assigned
• Occasional travel to China is required

Requirements

• Good negotiation, communication, interpersonal and organization skills with strong leadership and customer focus
• Diploma holder or above, preferably in Business-related disciplines
• Minimum 5 years of experience in customer service industry of which at least 1 year in supervisory or coaching role
• Experience in tele-sales or with sales background is preferred
• Pro-active and creative personality
• Good command of written and spoken English and Chinese (including Putonghua)
• Proficiency in MS applications (Power Point, Word, Excel and Chinese Word Processing)
• Immediate availability is highly preferred

Benefits

We will offer you...

• A Career opportunity with the market leader in health product sector.
• Casual wear everyday to enjoy your work.
• Fun working culture with challenges to learn and grow together
• Career with the market leader in health product sector from Hong Kong
• Rapid growth opportunities for strong performers
• Attractive staff purchase discount to experience our quality products.

Job Rewards and Benefits