Community Associate/Barista - Sai Kung (Customer Service and Events)
the Hive, Hong Kong
Job Description
The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become a reality.
We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.
A DAY IN A LIFE OF
We seek an ambitious, outgoing and personable Community Associate whose values align with our TEAM, standing for Together, Extra-mile, Accountable and Mindful. The Community Associate works closely with the Community Lead, Location Manager, Senior Location Manager, General Manager, and Operations Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving community events, creating partnerships and building lasting relationships with members, supporting the team with sales-related activities for their space, and working alongside managers to meet financial goals and targets.
DUTIES AND RESPONSIBILITIES
ADMINISTRATION AND FINANCE
- Support with basic administration and data entry.
- Assist with handling invoices and retrieving data for monthly reports.
MEMBER EXPERIENCE AND OPERATIONS
- Always deliver and ensure a personalised, friendly, and high-quality member experience, demonstrating excellent interpersonal and communication skills.
- Develop relationships with members and proactively understand their needs to bring ideas and recommendations to the table to exceed the expectations of every member, improving the overall member experience.
- Solve member-related issues to help foster a collaborative community.
- Support with members moving in and out, for example carrying boxes, supporting with IT, helping to set up rooms etc.
- Ensure overall cleanliness and upkeep of the space is up to standard, checked by the Location Manager, including basic maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom, cleaning up spills, keeping the pantry stocked and tidy etc.
- Support with responding to quality control checks and solving issues immediately.
- Supporting and liaising with the New Projects team regarding maintenance and space improvements based on members' feedback and keen observation.
SALES
- Conduct location tours for potential members and pass on leads to the senior team to support meeting sales targets.
CONTENT AND EVENTS
- Attend and support internal events and be a representative of your location.
- Create and execute events relating to the communities interests, with support from the senior and events team.
- Escalate leads for collaboration and partnerships for events to the Manager.
- Support your team on social media pages (IG stories, Facebook posts, etc.) and create engaging content.
- Assist with capturing up-to-date imagery showcasing the office spaces, events and community for social media.
- Responsible for keeping calendars and notice boards updated.
PEOPLE
- Assist with onboarding and training new team members.
- Actively work and develop on your own growth to better yourself for you, your team and the business.
Requirements
- Ideally, one year of experience in a customer-facing position, ideally within sales and events; however, recent graduates/school leavers will be considered.
- Personable with strong verbal and written communication.
- Exceptionally organised with the ability to multitask.
- Thrives under pressure and is solution-oriented.
- University Degree is an advantage.
- Proficient in basic computer skills.
- Good business acumen.
- Prior experience in coworking, real estate, or startup business would be an advantage.
- Fluent in English.
Benefits
- Competitive salary reflective of your growth
- Variety of discounts across our growing industry partners
- A comprehensive training academy to support your growth and longevity with us
- Education allowance to support external training
- A fun, dynamic working environment, working with a diverse, w