Telecom Customer Service Executive

Handling Inquiries:

Responding to customer inquiries regarding telecom products and services.

Providing information about different service plans, features, and pricing.

Assisting customers in understanding their bills and usage details.

Resolving Issues:

Addressing and resolving customer complaints, technical issues, and service disruptions.

Troubleshooting problems related to network connectivity, billing discrepancies, or equipment malfunctions.

Escalating issues to higher levels of support if necessary.