Truly Technology
Verified
Customer Success Manager
- Tung Chung
- Full Time
The essentials
- Experience3 Years
- Career levelNon-Managerial
- ShiftMorning Shift
- EducationBachelor’s degree or diploma in business, accounting, finance, communications, or a related discipline, with equivalent customer success or client service experience considered.
What you’ll be doing
Truly Technology, a Hong Kong-based SME operating in the accounting sector from Tung Chung, is seeking a Customer Success Manager to help clients achieve value from its services, strengthen relationships, and support a consistent, professional customer experience.
The successful candidate will serve as a trusted point of contact for customers, coordinate internally to resolve issues, and identify opportunities to improve satisfaction and retention.
This role suits a customer-focused professional who can combine relationship management, organization, and problem-solving in an accounting-focused business.
The successful candidate will serve as a trusted point of contact for customers, coordinate internally to resolve issues, and identify opportunities to improve satisfaction and retention.
- Manage customer onboarding, adoption, engagement, and ongoing account health.
- Understand customer goals and translate them into practical service plans and follow-up actions.
- Monitor feedback, usage patterns, service concerns, and renewal risks.
- Coordinate with accounting, operations, and support teams to resolve questions accurately and promptly.
- Maintain clear customer records, action plans, and status updates.
- Conduct regular check-ins, prepare account updates, and communicate progress to stakeholders.
- Identify recurring issues and recommend improvements to processes, documentation, and customer communications.
This role suits a customer-focused professional who can combine relationship management, organization, and problem-solving in an accounting-focused business.
What we’re looking for
- Demonstrated experience in customer success, account management, client service, or a related support function.
- Strong relationship-building, listening, presentation, and written communication skills.
- Ability to understand customer needs, set expectations, and manage follow-up through to completion.
- Practical problem-solving skills with sound judgment when handling service concerns.
- Strong organization and time management, including accurate CRM or customer-record maintenance.
- Ability to coordinate effectively with accounting, operations, and technical colleagues.
- Comfort using customer relationship tools, spreadsheets, shared documentation, and standard business software.
- Customer-focused, proactive, detail-oriented, and able to manage multiple accounts or priorities.
- Working knowledge of accounting or financial services environments is an advantage.
Perks & benefits
- Transport
About Us
Truly Technology is a Hong Kong-based SME (Pvt. Ltd.) operating in the accounting industry, with its location in Tung Chung. The company offers jobseekers an opportunity to explore roles within an accounting-focused business environment.
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