Interim Senior Customer Supply Chain Planner APAC (3-month contract)
Charlotte Tilbury, Hong Kong

The Interim Senior Customer Supply Chain Planner APAC will work hand-in-hand with internal sales and in-store teams as well as customers and our fulfilment partners, driving our retail operations execution and supply chain service levels. The initial focus will be to support our brand-new counters in Lane Crawford by ensuring they have the right stock at the right time as well as building up the processes required for best in class operational efficiency and exceptional customer service.

Role Accountabilities:

To be successful, you will need to:

• Communicate Supply Chain updates in a pro-active, informative, and collaborative manner to manage expectations in the event of new stores, new products, marketing activity, operational delays, out of stocks, etc.
• Provide first line support for all retail operations queries including POS expertise, facilities/maintenance issues, stationery and hygiene product orders.
• Manage and streamline stock order to receipt flow as well as Systems administration and ERP health checks (raising daily stock replenishment orders; month-end processes; file timings and issues etc.)
• Provide support and assistance to the regional Supply Chain Lead and the sales team on the performance of the day-to-day operations and operational concerns
• Understand operational weaknesses and highlight/implement solutions to improve customer service and delivery efficiencies
• Have a strong awareness of short term commercial and marketing activities which could have impacts on the effectiveness of the operations and pro-actively manage these business requirements with the support of key stakeholders.
• Provide adhoc support to other CT regions including the US and the UK.

Reporting Relationships:

• Reporting into the Regional Supply Chain Lead
• Supporting the regional Sales function as the first point of contact for Supply Chain queries.

Requirements

Key Selection Criteria:

• A strong educational background
• At least 4 years of working experience of supply chain field
• Showing outstanding attention to detail, identifying and addressing anomalies quickly
• Able to demonstrate examples of building and improving customer relationships
• Able to demonstrate real examples of taking ownership of projects/improvements right through to the end result
• Experience with an ERP and POS system is highly desirable, someone IT savvy and confident with Excel who is able to bring experience of improved information sharing both internally and externally
• Being entrepreneurial; gets things done and constantly looking for ways to improve

Job Rewards and Benefits