Loyalty Program VIP and Event Manager (Asia) - Global Fintech Startup
Crypto.com, Hong Kong
Job Description
About Crypto.com
Crypto.com was founded in 2016 on a simple belief: it's a basic human right for everyone to control their money, data and identity. With over 10 million users on its platform today, Crypto.com provides a powerful alternative to traditional financial services through the Crypto.com App, the Crypto.com Visa Card, the Crypto.com Exchange and Crypto.com DeFi Wallet, turning its vision of "cryptocurrency in every wallet" into reality, one customer at a time.
Crypto.com is headquartered in Hong Kong with a 900+ strong team.
Summary:
Are you an experienced loyalty program manager? Do you have great interpersonal communication skills? Want to join one of the most dominant companies in the industry and play an important part in accelerating the world’s transition to cryptocurrency? Are you passionate about creating an exceptional experience for VIP customers? We have the perfect job for you!
The Loyalty Program VIP and Event Manager will be based in the HK and will work in close collaboration with numerous internal stakeholders in the company and marketing team (data, PR/event, product marketing, communities, etc.) to build a strong relationship with our VIPs by providing them a premium experience that begins with their onboarding and continues with invitations to exclusive events and opportunities. Some of the events will be produced by third-parties, others will be produced by you. This includes leveraging the VIP opportunities through our Global Partnership with Aston Martin F1 racing.
Responsibilities:
- Build strong relationships with our VIPs and ensure a premium experience is delivered to them
- Curate Welcome Pack and/or other merchandise from ideation, sourcing, manufacturing, QC to distribution to VIPs
- Work closely with PR/event team to develop a VIP event calendar and handle logistics such as invitation, RSVP, ticket distribution etc
- Manage and review the database of VIPs and handle all matters regarding onboarding
- Work closely with data, customer service, PR/event, product marketing, research and insight team
- Gather feedback from VIPs to provide suggestions to improve the program
- Review the VIP program constantly to provide suggestions on perks to grow the program
Requirements
- Proven experience as loyalty program manager
- Excellent interpersonal skills with customer-orientated experience
- Strong communication, negotiation and influencing skills
- Comfortable working under pressure in a very fast-moving environment
- Be an effective self-starter with the ability to navigate through ambiguity
- 5+ years of marketing experience, preferably in loyalty program
Benefits
- Attractive compensation package
- Working in a cutting-edge field of Fintech.
- Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
- You get to work in a very dynamic environment and be part of an international team
- You will get to have involvement in developing content from scratch, alongside a talented team