Who we are:Founded in 2015, Airwallex is a global payments fintech transforming the way businesses move and manage money domestically and internationally, headquartered in Hong Kong.In today’s fast-changing digital era, our purpose is to empower businesses of all sizes to grow in their own markets and around the world, and by doing so, contribute to the global economy. To achieve our mission, we have built a proprietary global financial infrastructure platform that offers extensive coverage across 130+ countries and 50+ currencies. Our platform enables businesses operating globally to transact, collect and pay in any foreign currency without the constraints of the current global financial system.In just five years since we were founded, Airwallex has grown to become one of Hong Kong’s fintech unicorns and a well-funded international technology leader backed by world-leading investors. Our innovation and scale have been further recognised and awarded by leading independent authorities, such listing in Forbes' Cloud 100 2020, and placing in the Top 50 of KPMG’s Global Fintech100 two years in a row. To support our ambitious growth plans, we’re looking to expand our global teams with smart, driven and passionate individuals who are excited about joining our rocketship and taking on the challenge of a lifetime.
The role:Based in our Hong Kong office, and reporting to the Head of Operations, this newly created role will own the Hong Kong KYC function to ensure our current and future customers have a seamless experience with Airwallex. This role will have oversight into the KYC workflows so we can accurately and quickly review new customers in a compliant manner. With our business continuing to expand globally and our Hong Kong and Asian client base scaling rapidly, the KYC Operations Lead will have the opportunity to build and lead a team in a way that is scalable and efficient.Through optimising current operations processes and implementing new ones, the ultimate goal of this function is to ensure all rules and regulations are followed and that the end user experience is seamless.
You will
- Communicate with customers, sending emails in a clear, concise way
- Understand regulatory landscape and compliance requirements
- Complete KYC processes for new customer sign ups
- Ensure adherence to local and Global Compliance policies and procedures
- Manage SLAs and deadlines to meet team and company goals
- Supervise and train a team of junior analysts
Who you are
- A natural leader - You have strong leadership skills that enable you to influence and motivate those around you
- Extremely curious - Your analytical skills are second to none and excel gets you excited
- Process Driven - You enjoy following and creating procedures to ensure an efficient and well documented process
- A team player - But you enjoy working independently as much as you enjoy working with a team
- A master prioritiser - You use your sound judgement to assess all of the tasks at hand and make the decision on the order in which you complete each task
- You have an investigative nature - you know when to dive a little deeper to get to the bottom of a problem and solve it. You ask the right questions and make risk based decisions.
What you’ll bring
- Bachelor’s Degree or equivalent
- People leadership experience
- Compliance experience - specifically with KYC/AML focus
- Strong adherence to processes
- The willingness to learn new Compliance processes and develop skills at a fast pace
- Experience working in a global environment strongly preferred
- Experience in FinTech or start-up experience strongly preferred