Solution Engineer
Crypto.com, Hong Kong
Job Description
About the Role
We are looking to hire an experienced Solutions Engineer to work alongside our passionate Sales and Product teams for Crypto.com Pay, our end-to-end cryptocurrency payments solution for both consumers and merchants. As a Solutions Engineer, you will be required to conduct discovery calls with our trained Sales Representatives, draft and deliver presentations, demonstrate the features of Crypto.com Pay and answer technical questions raised by the partners and clients before or during integration.
To ensure success as a Solutions Engineer, you should have in-depth knowledge of software systems, a passion for sales, and high-level communications skills. Ultimately, a top-notch Solutions Engineer drives sales and user adoption by creating specialized business software solutions, tailor-made to the customer's needs.
Responsibilities:
- Conducting client discovery calls with Sales Representatives
- Meeting with partners and clients and then strategizing with our Sales and Product teams to tailor solutions to varying needs
- Drafting and delivering presentations on targeted products
- Testing system performance and fixing bugs
- Assist partners and clients in troubleshooting and resolving queries during the integration phase and follow-up support
- Developing relationships and maintaining customer relations.
- Supporting the Sales team with all technical related queries.
- Document and monitor requirements and customer feedback to propose future software updates in order to improve customer satisfaction
Requirements
- Bachelor’s degree in Computer Science or Software Engineering or equivalent experience
- Minimum 2 years of work experience as a Solutions Engineer
- Experience with software engineering, customer experience and design architecture
- Familiarity with business hardware and software systems
- High-level communication skills
- Exceptional interpersonal skills
- Ability to create big-picture software solutions
- Ability to present ideas in a clean, user-friendly way
- Attention to detail
- Fluent in English and Mandarin