Senior Editor / Deputy Head of Content - Hong Kong
Ten Group, Hong Kong
Job Description
We are seeking an ambitious bi-lingual (English/Traditional Chinese) self-starter based in Hong Kong, who is passionate about creating and managing the creation of inspiring, informative content that conveys our travel, dining and entertainment expertise to our membership base.
This content will be published throughout the world across digital platform, digital booklets and emails. You will work closely with the Head of Content, APAC, and be responsible for helping to lead and collaborate with a creative team to create and monitor inspirational articles, booklets, reviews and supplier copy, which forms a vital part of the day-to-day operation of the company. The team will be writing in English and Traditional Chinese. You will help manage copy created in Simplified Chinese and Japanese.
Key Responsibilities
- Work with the Head of Content to lead and manage a team of writers and email marketers across key markets in APAC including Hong Kong, Shanghai, Japan and Australia.
- Commission, develop, maintain and refresh short-form and long-form content for the digital platforms, emails and in-house content database, including new restaurants, boutiques, hotels and offers relevant to the membership base.
- Oversee creation of both editorial and brand/supplier copy, ensuring both are engaging, informative and inspiring.
- Contribute to the creation of the global content and quarterly calendars that are relevant and engaging.
- Liaise with key clients on content calendars and content approval.
- Work closely with the eCRM team and other internal stakeholders to create email calendars and drive traffic to the digital platforms.
- Work with the Head of Translation to ensure that all copy is relevant for each audience across countries in APAC.
- Contribute to the ambitious launch programme across APAC and, on occasion, across the globe.
- Work with other business units to support commercial success through content creation.
- Assist in brainstorming and sourcing information.
- Write content and copy-edit as appropriate.
- Ensure that all written work is written in Ten’s tone of voice and tells the story of Ten.
- Keep abreast of travel and lifestyle trends and news to inform article content.
- Liaise with other members of the global content team daily.
Who We Are
At Ten our goal is simple, to become the most trusted service business in the world. We are already the global market leader for lifestyle management and concierge services, providing services from a 20 + strong global office network with over 800 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. Will you help take us there?
Requirements
- Minimum 3 years of management experience in relevant fields
- Experience in managing a multilingual team of writers across different locations effectively
- Ability to support regional content strategy to support commercial growth and adapt appropriately for very different markets
- Ability to produce compelling copy across multiple media including mailers, website articles, listings, and reviews
- Basic grasp of eCRM principles
- Excellent written and verbal communication skills
- Excellent general knowledge
- Demonstrated ability to produce accurate, error-free, engaging content within tight deadlines
- Ability to stay agile and motivated in a time-pressured working environment
- Excellent time management
Benefits
Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month off every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it