Technical Consultant, GCR
Blue Prism, Hong Kong

REMOTE ROLE - Hong Kong based: The Technical Consultant is responsible for working with teams at both Partners and Clients as they interact with all groups of the business and technical teams to ensure that all technical aspects of COEs, infrastructure, and implementation are completed correctly and run smoothly.

Blue Prism is the global leader in intelligent automation for the enterprise, transforming the way work is done. At Blue Prism, we have users in over 150 countries in more than 1,800 businesses, including Fortune 500 and public sector organisations, that are creating value with new ways of working, unlocking efficiencies, and returning millions of hours of work back into their businesses. Our Digital Workforce is smart, secure and accessible to all; freeing up humans to re-imagine work.

Requirements

Key Responsibilities:

• In conjunction with pre-sales and sales staff, engage with business and IT staff at prospective clients to answer technical questions and ensure a clear understanding of both the requirements and capabilities of the Blue Prism solution.
• Work with customer and partner staff during the planning of Blue Prism infrastructure to ensure solution architecture meets all system requirements and best practices.

• Liaise with IT during infrastructure implementation to smoothly and swiftly resolve any issues that may arise.
• Support Blue Prism Customer Service and Professional Services Support Staff with technical tickets.
• Review, draft and update technical documentation on technical, operational and functional aspects of Blue Prism for use by staff, partners and clients.
• Support Blue Prism staff in all aspects of engagements with easy-to-access low- and mid-level information to independently support other operations.
• Provide technical support, training and assistance to Professional Services staff in support of partners and clients.

• Perform infrastructure and technical review on both full architectures and on sub-systems or components as part of consulting engagements.
• Provide education and mentoring to both internal and external staff in areas of technical expertise.
• Collaborate with Product team in Technical Partnership (TAP) projects to advance integrations and functionality of Blue Prism.

Ideal experience includes:

• A strong grounding in server configuration, networking, network security, access and identity management, information security and encryption, application interaction and Windows processes, and other technical infrastructure topics.
• Strong technical architecture understanding of at least one of the cloud vendors (Microsoft Azure, AWS or GCP) preferably with a solution architect certification and hands-on technical consultative experience on at least one live customer project.
• Proven experience working with virtualization and cloud technologies.
• Comprehensive understanding of SQL Server, configuration and troubleshooting. Nice to have knowledge on NoSQL Dbs.
• Experience with security fundamentals that includes but not limited to TLS/SSL, network security, security at rest.
• Experience and exposure on AI, ML platforms, deployment strategies would be advantageous.
• Understanding of software development/delivery life cycle
• Comprehensive understanding of windows technologies (Windows Server and Client, Active Directory, group policy)
• Scripting knowledge in one or more of the following: VB, PowerShell, Python
• Ability to quickly learn and rapidly progress from theory to practice in technical areas and solutions.
• Previous experience with automation and/or orchestration tools.
• Strong problem-solving skills and the ability to methodically solve business and technical problems using innovative approaches.
• The ability to design and author technical documentation on a variety of subjects for diverse audiences.
• The skills to architect and implement well-documented, supportable and extensible development and infrastructure solutions to a variety of business cases and engagements.
• The ability to work independently or in a group, remotely or on-site, with technical and non-technical staff at all levels of partner and client organizations.
• Strong communication skills with people at all levels of experience and technical ability.
• A track record in training and mentoring individuals.
• An aptitude to liaise with senior level customer representatives in a rational and measured manner to communicate progress, issues, risks and solutions.
• A willingness to travel regularly to customer sites.
• Comprehensive training will be provided on the company’s product and service offerings and its delivery approach and methodology.

Job Rewards and Benefits