About Crypto.com
Crypto.com was founded in 2016 on a simple belief: it's a basic human right for everyone to control their money, data and identity. With over 10+ million users on its platform today, Crypto.com provides a powerful alternative to traditional financial services, turning its vision of "cryptocurrency in every wallet" into reality, one customer at a time.
Crypto.com is built on a solid foundation of security, privacy and compliance and is the first cryptocurrency company in the world to have CCSS Level 3, ISO27001:2013 and PCI:DSS 3.2.1, Level 1 compliance. Crypto.com is headquartered in Hong Kong with a 2000+ strong team.
For more information, please visit www.crypto.com.
Responsibilities:
- Ensure all information displayed on Crypto.com/price is up-to-date
- Enhance the quality, breadth, and depth of content on Crypto.com/price
- Scout and uncover high-quality projects
- Establish and improve operations processes
- Work with the product and engineering team to develop internal operations tools to drive efficiency
- Assist with regular market research and analysis to identify opportunities to drive user acquisition amp; engagement
- Assist with analysis of user feedback and continuously look for ways to deliver more value to our users and improve user experience
- Collate user feedback and share with relevant internal teams for improvements
- Work closely with team members to solve user issues
- Review escalated issues from customer service and escalate to appropriate stakeholders
- Stay up-to-date with the latest cryptocurrency and market trends and propose new ideas
Requirements
- Up to date with the latest news, trends, and happenings
- Knowledge, interest and passion in cryptocurrencies and its applications
- 1-3 years experience in an operations role
- Excellent command of English, Mandarin Chinese and great communication skills
- Possess strong analytical skills with a good eye for detail
- A team player, self-motivated and able to work independently with minimal supervision in a fast paced and dynamic environment
- Working knowledge of Confluence, Jira and basic data tools (spreadsheets, etc)
Bonus points
- Interest/some knowledge in cryptocurrency, fintech
- Experience working in Exchanges, Crypto, DeFi or other financial startups
Benefits
- We offer an attractive compensation package working in a cutting-edge field of Fintech.
- Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
- You get to work in a very dynamic environment and be part of an international team
- You will get to have involvement in developing a brand new product from scratch alongside with a talented team