Product Operations Associate (Data Focused)

Product Operations Associate (Data Focused)
Crypto.com, Hong Kong

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Sep 16, 2021
Last Date
Oct 16, 2021
Location(s)

Job Description

About Crypto.com

Crypto.com was founded in 2016 on a simple belief: it's a basic human right for everyone to control their money, data and identity. With over 10+ million users on its platform today, Crypto.com provides a powerful alternative to traditional financial services, turning its vision of "cryptocurrency in every wallet" into reality, one customer at a time.

Crypto.com is built on a solid foundation of security, privacy and compliance and is the first cryptocurrency company in the world to have CCSS Level 3, ISO27001:2013 and PCI:DSS 3.2.1, Level 1 compliance. Crypto.com is headquartered in Hong Kong with a 2000+ strong team.

For more information, please visit www.crypto.com.

Responsibilities:

  • Ensure all information displayed on Crypto.com/price is up-to-date
  • Enhance the quality, breadth, and depth of content on Crypto.com/price
  • Scout and uncover high-quality projects
  • Establish and improve operations processes
  • Work with the product and engineering team to develop internal operations tools to drive efficiency
  • Assist with regular market research and analysis to identify opportunities to drive user acquisition amp; engagement
  • Assist with analysis of user feedback and continuously look for ways to deliver more value to our users and improve user experience
  • Collate user feedback and share with relevant internal teams for improvements
  • Work closely with team members to solve user issues
  • Review escalated issues from customer service and escalate to appropriate stakeholders
  • Stay up-to-date with the latest cryptocurrency and market trends and propose new ideas

Requirements

  • Up to date with the latest news, trends, and happenings
  • Knowledge, interest and passion in cryptocurrencies and its applications
  • 1-3 years experience in an operations role
  • Excellent command of English, Mandarin Chinese and great communication skills
  • Possess strong analytical skills with a good eye for detail
  • A team player, self-motivated and able to work independently with minimal supervision in a fast paced and dynamic environment
  • Working knowledge of Confluence, Jira and basic data tools (spreadsheets, etc)

Bonus points

  • Interest/some knowledge in cryptocurrency, fintech
  • Experience working in Exchanges, Crypto, DeFi or other financial startups

Benefits

  • We offer an attractive compensation package working in a cutting-edge field of Fintech.
  • Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
  • You get to work in a very dynamic environment and be part of an international team
  • You will get to have involvement in developing a brand new product from scratch alongside with a talented team

Job Specification

Job Rewards and Benefits

Crypto.com

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