Customer Service Associate (Part time)
Decathlon Hong Kong, Hong Kong

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Oct 26, 2021
Last Date
Nov 26, 2021
Location(s)

Job Description

At Decathlon, we live our common purpose on a daily basis: to make the pleasure and benefits of sport accessible to the many. In over 50 countries where we are present, we share a strong and unique company culture, reinforced by our four values: Vitality, Responsibility, Authenticity and Generosity.
In Hong Kong, we are building projects that improve lives through sport. We place innovation and technology at the heart of our activities: from research to retail, including design, production and logistics. Decathlon currently has 8 stores in Hong Kong, Decathlon App and a lot more to come.
Your role:Working hand in hand with your Store Services amp; Operations Lead, your main objective will be going above and beyond to satisfy our sport users and driving our Hong Kong project. You will help improve the customer experience by providing support to our customers with any inquiries while ensuring the highest standards ofcustomer serviceare met.Your responsibilities:
  • As a Customer Service teammate, you will be in charge of our in-store customer service and making our sports community in Hong Kong happy
  • Warmly welcome our Sport Users with a smile and ensure their satisfaction until the end of their journey in our store
  • Respond to and resolve all Sport Users queries in-store
  • Manage the collection of the orders made online by our sport users
  • Ensure a friendly and efficient check-out service
  • Interact with like-minded sport users with objective of satisfied user
  • Tidy up store and be accountable for merchandising and stock of the sport territory
  • Approaching problems logically and with good judgment to ensure appropriate customer outcome
  • Support any operation in-store if needed
What you bring:
  • Passionate about sport(s)
  • Attitude: An entrepreneurial mindset with an outgoing personality. Come to work with a smile and a Can do attitude. Flexible and able to work independently
  • Experience: Experience in sports industry or sports retail will be an advantage.Prior experience in customer service is a plus
  • Communication: Outstanding convincing and presentation skills. Fluency in Cantonese amp;English. Mandarin fluency is a plus
  • Dynamic, rigorous, result oriented, with a great team spirit
  • Keen to learn and work on multiple tasks to contribute to the success of a project
  • Creative and autonomous, keen to take responsibilities
  • Available for minimum 3 shifts per week (must include one shift during weekends/ public holidays)
What we offer:
  • Fast learning environment, entrepreneurial and team spirit
  • Rapid growth opportunity for strong performers
  • Competitive Salary Package amp; Monthly Bonus
  • Medical Allowance and employee discount
If you are interested, please share your CV with us here!
Disclaimer: Decathlon Hong Kong Ltd.does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All information collected will be used for recruitment purpose only.

Job Specification

Job Rewards and Benefits

Decathlon Hong Kong

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