Customer Success Intern - Entry level Graduate Role
Inspectorio, Hong Kong
Job Description
ABOUT US
Inspectorio is a cloud-based SaaS (Software as a Service) solution focused on creating a dynamic and risk-assessment based Quality and Compliance program with the goal of generating more sustainable and transparent supply chains. Our network is a one-stop-shop platform where all key stakeholders in the production process can connect to execute, monitor, and report on Quality and Compliance activities.
Our products provide digitization, automation, transparency, and traceability, with a strong focus on advanced analytics amp; Machine Learning. This enables us to leverage customer data for predictive insights and dynamic risk-based interventions.
Founded in 2016, Inspectorio set out to revolutionize the supply chain industry. Today, we work with many of the world’s big brands and retailers, and thousands of vendors and factory organizations across the globe to bring great levels of visibility, transparency, and accuracy to their quality, sustainability, and compliance initiatives!
JOB SUMMARY
The Customer Success Intern will work closely with the Customer Success Operations Director, and the rest of the Customer Success on CS tools, activities, initiatives and projects that are aimed at improving overall customer experience, engagement and product adoption.
RESPONSIBILITIES
- Reporting Create/run reports for CS Leadership on team results and forecasts.
- Analysis Tracking leading indicators of renewals, upsell/cross-sell opportunities and risk within accounts.
- Monitoring Help configure, maintain and keep the CSM dashboards up to date.
- Touchpoints Help with setting-up and keeping the different automated touchpoints up to date in CRM throughout the customer journey.
- Campaigns Help with setting-up and keeping all the different campaigns up to date in CRM throughout the customer journey.
- Implementation and management of CSM tools and systems (SharePoint, Confluence Page, other CRMs).
- Involvement in projects and initiatives aimed at improving overall client experience, engagement and adoption
- Maintaining Maintain pre-defined process and workflows
- Coordinating Schedule meetings/phone calls across the departments/teams, and do meeting record if needed
Requirements
- Good at English both on Oral and written
- Quick learner and good communication skill
- Master at Microsoft Office Software, especially Excel and PowerPoint
- Open to new software/CRM tools
- Open mind, willing to share and discuss, dare to brainstorm
- Can work under pressure and can handle multiple projects
- Analytical thinking
- Bachelor degree or above
- Be Interested in SaaS software industry
- Relevant work experience is preferred
Benefits
PERKS
Competitive Salary
At Inspectorio, we only work with the best of the best. That’s why, if we invite you to join us, it’s because we recognize your amazing skills, value, and potential. It probably wasn’t easy for you to become this awesome, so we make sure to reward you for it.
Full Project Ownership
Are you an inventor? Want to start a new internship program? How about a soccer tournament? Or a whole new department within the company? Whatever it is that you want to do, we’re here to listen, and if your idea is good, we’ll give you all the resources you need to make it happen. When any Inspectorian wins, we all win.
Personal and Professional Growth
Inspectorians are our most valuable resource, so we make sure to invest heavily in them. All Inspectorians are eligible for funding to attend conferences, take courses, present their research, and more. This on top of the continuous mentoring and guidance you’ll receive guarantees you’ll grow as a professional and as a human while at Inspectorio.
Fun, Fun, Fun
We put our money where your smiles are. Company-sponsored trips, weekly parties, sporting events, and more. We make sure that Inspectorians enjoy coming to work by promoting as much fun as we can.
International Work Experience
We are going to take over the world. Perhaps not quite, but we are a global company that thrives from the interactions between our different offices. Join us to work alongside Belarusians in Vietnam, Mexicans in Minsk, Filipinos in China and more.
Our Values
EXCELLENCE
We pursue mastery and craftmanship. Good enough is our enemy.
We have a thirst and desire for knowledge and continuous improvement because there’s always an opportunity to be better.
We always find time to help and learn from others.
AUTONOMY
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