Sales Coordinator
The Chope Group Pte Ltd, Hong Kong
Job Description
Company Introduction:
Chope is dining made easy. As the leading dining platform in Asia, we connect diners to restaurants for memorable experiences, more often.
Having seated more than 100 million diners, Chope understands what gets people excited about dining out, and how best to maximise business for over 13,000 restaurant partners. With Chope, diners can discover restaurants, make bookings, save with deals, and order pick-up and delivery on the app. Chope’s demand generating diner platform is seamlessly incorporated with a suite of integrated restaurant solutions that encompass reservation, call, queue, and table management.
Founded in 2011 and currently in seven cities (Singapore, Hong Kong, Bangkok, Phuket, Shanghai, Bali, and Jakarta), Chope has grown consistently over the past 10 years. We are inviting motivated and enthusiastic candidates to join our team at a very exciting stage in our growth journey. You will be part of a team that leads the way in developing technology for the benefit of the whole restaurant ecosystem, including diners like yourself!
About the role
The Sales team at Chope is the driving force behind our market growth in the deals and reservations space and will have a key involvement in helping to ramp up restaurant acquisition aggressively on our various channels.
They report directly to our team manager and will be responsible to facilitate various tasks, from the generation of leads, to the scheduling of meetings and the maintenance of our CRM, which will ultimately lead to increased acquisition rate for our restaurant partners on Chope and ChopeDeals.
- Generation of sales contracts, sales reports (e.g. voucher sales and redemptions, reservation reports, etc), and pitch decks
- Preparation of sales-related materials (e.g. tailored sales presentations)
- Managing onboarding process on our various Chope reservations and deals platforms
- Liaise with external stakeholders (i.e. restaurants) to collate and disseminate press, marketing and operations-related materials to ensure that a restaurant is ready to go live on the various Chope distribution channels
- Ensure diligent utilisation, updating and maintenance of Streak, our in-house CRM system
- Work closely with the Operations team to facilitate successful product adoption by new clients
- Perform ad-hoc responsibilities pertaining to customer success management
Requirements
- Able to communicate effectively with a broad range of audiences (internal and external)
- Able to be productive and efficient with minimal or no supervision (because we work fast, and want to grow fast)
- Experience with customer relationship management software
- Self motivated, with high energy and an engaging level of enthusiasm
- Excellent listening skills
- Great interpersonal and communication skills
- Analytical, detail-oriented, and conscientious
- Good proofreading skills, given the need to ensure consistency and quality in the deliverables published on our platforms
Benefits
- Hands-on action: Sink your teeth into opportunities that’ll deliver both impact and meaning to the Chope customer experience.
- Autonomy amp; ownership: Show up, work it, and strut your stuff! Take on challenges, hone new skills, and adopt a test-and-learn mindset.
- Open amp; collaborative culture: Build networks and expertise across functions and markets, with insightful pow-wows and valuable feedback.
- Flexible work: Make work revolve around life, not the other way round. Boost efficiency with flexible arrangements that support your well-being and needs.